Frequently Asked Questions

Visit the Staff Directory to see departmental staff listed by department.

There are many different options available to pay your water bill while the office is closed to the public.

1. Enroll your email address to view and pay your bill online directly to the Alliance Water Utility with a VISA, MasterCard, or Discover at https://www.cityofalliancebilling.com.  You will need your account number and the account holder’s name as it appears on the bill.
2. Call the Alliance Water Utility Office at 330-823-3126 to pay your bill over the phone with a VISA, MasterCard, or Discover.
3. Mail a check or money order to:  Alliance Water Utility, 504 E. Main St., Alliance, OH 44601
4. Drop a check or money order in the Income Tax / Alliance Water Utility drop box located in the lobby of the City Administration Building located at 504 E. Main St., Alliance, OH 44601
5. Drop a check or money order in the Night Drop located at the rear of the building on Prospect St.

• As a measure to help ensure refuse collection throughout the pandemic, Kimble will be stopping collection of bulk items and yard waste.
• If you have an extra can that can be emptied with the lift system on the truck, please leave the lid off for pickup.
• Kimble Companies Flyer 4/3/2020, Effective 4/13/2020.